AK Telecoms Centre Management

Make & answer calls from your desktop or web browser

The 3CX system offers the advantage of being able to fully manage calls any time, any place courtesy of the Windows or Web Client using a softphone or web phone. From simple call management to full call centre features and web chat too, this really is the perfect all-round business communications solution.

AK Telecoms Centre Management Make, receive and transfer calls from your computer, no matter where you are. Add a headset and there you have a full desk phone replacement.

• Work seamlessly and professionally from anywhere
• Easy to navigate system featuring an intuitive interface
• Full call management with the powerful 3CX Switchboard
• Full access to a range of Unified Communications features
• Enjoy welcome savings on call costs
• CRM integration and contact centre reporting

Work super-efficiently with the browser extension for Chrome & Edge

The 3CX Web Client extension for Chrome and Edge makes it possible to make and receive calls with a mini pop-out window instead of the full browser tab, freeing up valuable screen space. The system also functions as a web phone complete with a click-to-call feature for ease of direct dialling from web pages and CRM systems.

• Incoming caller ID matching for call history logging
• Instantly check current status of all colleagues
• Efficient working with reduced screen space consumption

Take customer service to the next level with 3CX Call Centre Software

Close sales, provide support, resolve problems and build client relationships using the 3CX multichannel contact centre solution. Combine it with the powerful 3CX Live Chat & Talk plugin, and contact centre agents are able to chat, speak and video call with web visitors in real time, further cementing your business’ customer service reputation.

Contact centre reporting is crucial for monitoring and improving service levels, but with a traditional PBX is can prove challenging to set up and manage, as well as costly. Not the case with 3CX! Courtesy of 3CX PRO, you get a hosted or on-premise solution that’s simple and intuitive to use and delivers all you need to efficiently monitor caller queues, including valuable real time statistics.

• Integrated Wallboard allows real time call monitoring
• Detailed reports of abandoned calls and longest wait times
• Service Level Agreement & callback statistics
• Call back option so callers need not wait on hold

Sophisticated features for a smooth running contact centre

3CX comes with a set of powerful tools designed to improve the customer experience and enhance productivity and service. Review call handling performance to ensure your contact centre is running at optimum efficiency and your reputation is being preserved.

Discreetly listen in on calls for training and monitoring purposes. Use the ‘whisper’ function to train newcomers, and take over in situations that need a higher level of input. Everything about this system is geared towards streamlining and honing your customer service operation.

• The fully unified complete contact centre solution
• Simple integration with a variety of CRM, ERP and accounting systems
• Keep your contact centre running smoothly at all times