Communication systems have certainly evolved in the last decade. The introduction of digital communication methods and cloud-based services is causing a bit of a buzz within the business community. Having said that, the traditional PBX systems and VoIP (Voice Over Internet Protocol) are still important for small businesses.

As a business, you should put a lot of emphasis on having the perfect communication system for your company because it’s responsible for the seamless communication between your employees and customers.

Therefore, you should work with a telecom solutions provider to assist you in setting up an efficient system. A good PBX system should unlock new business opportunities help streamline operations and ensure efficient collaboration with your employees and customers. Before diving into the market to select a PBX system, let’s take an in-depth look into the world of PBX.

Understanding PBX

Private Branch Exchange (PBX) is the business communication and enterprise-grade level network used by businesses to communicate internally and externally. They provide organisations with the necessary features and functions you wouldn’t find in a normal residential phone system.

These features may include the ability to manage inbound and outbound calls, multiple extensions and other business management features such as call waiting and recording that is not commonly found in a normal telecommunication system.

How Does it Work?

There are three common variations of a PBX: analogue, digital or cloud-hosted. Analogues are a traditional system that uses the public switched telephone networks (PTSN). They are becoming increasingly redundant as businesses prefer cloud technology across the globe.

A digital PBX uses high-speed broadband connectivity and bandwidth to transfer voice data. The result is a crisper and clearer voice. They offer additional customisation features and are more intelligent than their analogue counterparts. Cloud-based PBX is the future of telephony. It offers data exchange over the cloud, and there is no need to invest in physical infrastructure, apart from IP phones, for your communication needs.

Get 3CX PBX Solutions by AK Telecom

If you’re looking for a 3CX PBX system provider in London, check out the services provided by AK Telecom Solutions. We have decades of experience and have partnered with 3CX to assist businesses with high-quality telecom and networking solutions.

Apart from PBX, we also provide high-speed broadband solutions and state-of-the-art cloud VoIP services. Visit our website to learn more about our services or contact us for more information.